Vodacom Tanzania Jobs
Vodacom Tanzania Jobs announced 2 new Job Vacancies for the posts of Insurance Executive – Claims and Insurance Executive – Admin .Job vacancies have been in Urban Dar es salaam – Vodacom Tanzania Jobs Vacancies in Dar es salaam
1. Insurance Executive – Claims
Job Description
Description
Role purpose:
• Develop and Drive claim strategy to ensure claims are paid on time
• Complaints management and improving customer satisfaction
• Drive on ground distribution strategy for VodaBima
• Support all VodaBima projects from Product development team to deliverance.
• Responsible for churn management and improving customer renewals
• Develop and maintain good relationship with Insurance partners
Key accountabilities
• follow-up with customers to submit claim documents on time
• Align with Insurance partners for claims to be paid on time
• Align with all Vodashop and call centre team for proper handling of claim intimation, documentations and claims related queries
• Conduct claim analysis and Reports.
• Responsible for complaints management and improving customer satisfaction.
• Develop and Drive on ground distribution strategy to grow and retain VodaBima customer base.
• Develop and drive the management of the on ground distribution team
• Develop and drive efficient cross-selling & upselling campaigns to increase services usage through micro segmentation and customer intelligence.
• Implement a comprehensive plan for various VodaBima services to ensure a sustainable survival rate.
• Collaborate with cross functional teams to improve and uncover insights that will engender service penetration and advise on appropriate interventions plans.
• Develop initiatives to increase customer base
• To coordinate and engagement a close relationship with the Insurance customers
Key performance indicators:
• Growth of VodaBima services uptake by agreed percent.
• Accurate and timely delivery & execution of action plans & initiatives
Core competencies, knowledge and experience
• Excellent analytical and logical reasoning skills translated from consumer insights
• Three years’ Experience in Insurance Claims handling.
• Excellent communication skills
• Strong stakeholder management skills
• Ability to anticipate customer, competitor and market dynamics
• Able to challenge the status quo
Must have technical/professional qualifications:
• Bachelor degree in Actuarial science, Insurance and risk or its equivalent.
• Strong analytical skills and business acumen.
• Build and maintain relationship with key stakeholders in the value chain.
• Telecommunications experience would be advantageous.
• Project management knowledge and experience would be advantageous.
Skills
- Modern Marketing Leadership
- Product/Solution Proposition Strategy and Design
- Pricing Design and Analysis
- Data Analytics and Insights
- Collaboration
- Business and Commercial Acumen
- Customer Centricity
- Segment Strategy and Planning
Vodacom Tanzania Jobs
2.Insurance Executive – Admin
Job Description
Description
Role purpose:
1. To work with IT, and other M-Pesa teams; to support new products developments, product upgrades, configuration changes, Change requests and incidents.
2. To work with Finance, Legal, Marketing, Compliance, Customer Service, Sales, Revenue Assurance & Fraud and any other relevant teams for VodaBima related issues.
3. Accelerate Insurance growth by enriching the products and service adoption
4. Ensure VodaBima Platform fee are paid on time by Partners
5. Overall accountability of VodaBima Customers Retention Strategy and churn management
Key accountabilities
• Alignment with Product development team on new development and Sorting all the issuers that requires developments and enhancement.
• Perform competitor analysis and tactical initiatives to address the challenges
• Develop and Drive a strategy to achieve maximum penetration and adoption of VodaBima Products & Services.
• Drive BTL strategy for VodaBima
• Perform frequent consumer Understanding activities and physical visits to learn the behaviour and/or pain points of different customer segments and provide key insights for development.
• Consistent monitoring of the churn, subscribers base, usage and propositions to ensure a healthy customer base.
Key performance indicators:
• Overall VodaBima Growth as per the company target
• Grow VodaBima Market and Value Share.
• Accurate and timely delivery of the execution plans specified on the calendar
• Quality of support and stakeholder alignment
Core competencies, knowledge and experience
• Excellent analytical and logical reasoning skills translated from consumer insights
• Excellent communication skills
• Strong stakeholder management skills
• Ability to anticipate customer, competitor and market dynamics
• Able to challenge the status quo
Must have technical/professional qualifications:
• Bachelor degree in Actuarial science, Insurance and Risk management, Business Administration, Economics, or its equivalent.
• Strong analytical skills and business acumen.
• Build and maintain relationship with key stakeholders in the value chain.
• Telecommunications experience would be advantageous.
• Project management knowledge and experience would be advantageous.
Vodacom Tanzania Jobs | Insurance Executive – Admin Job Vacancy at Vodacom Tanzania Plc
Skills
- Modern Marketing Leadership
- Product/Solution Proposition Strategy and Design
- Pricing Design and Analysis
- Data Analytics and Insights
- Collaboration
- Business and Commercial Acumen
- Customer Centricity
- Segment Strategy and Planning
